archilog-pages-internes0.jpeg

Hotline
CargoWise

Hotline CargoWise

Notre hotline offre une assistance dédiée aux utilisateurs du logiciel CargoWise.
Nos 11 consultants CCP (CargoWise Certified Professionals) sont disponibles pour vous aider à résoudre les problèmes techniques, optimiser l'utilisation du système et garantir un fonctionnement fluide.
Ce service assure un accompagnement personnalisé visant à maximiser l'efficacité et la fiabilité de votre outil.

  • Délai de réponse : 24h - si des démarches particulières ne permettent pas de réponse sous 24h, nous vous informons du délai de réponse.
  • Temps minimum consacré à chaque réponse : 20 minutes - nos réponses sont assorties d'explications permettant à nos clients de progresser dans leur utilisation de CargoWise.
  • Période d'abonnement : l’abonnement « Hotline Cargowise » est souscrit pour un an, dans la limite de 22 heures de travail. 
    A chaque demande nous vous informons du nombre d’heures restant sur votre forfait.

LE FORFAIT HOTLINE CARGOWISE INCLUT :

Services de Support de paramétrage de CargoWise

  • Assistance enregistrement des paramètres,
  • Assistance pour paramétrage des droits utilisateurs,
  • Assistance fonctionnelle sur l'utilisation courante de CargoWise,
  • Création d’un nouveau rapport,
  • Création d’un nouveau document,
  • Création d’un nouveau Workflow.

Services de Support « après-vente »

  • Modification d’un rapport/document existant créé par Archilog
  • Modification de paramétrage Workflow existant créé par Archilog

Hors Forfait Hotline : Maintenance d'interfaces non mises en place par Archilog

Nous contacter 

Témoignages

  • We partnered with Archilog to roll out CargoWise after switching from our previous integrator, and we couldn’t be happier with the decision. From day one, their team showed impressive flexibility, quickly grasping our unique workflows and tailoring the platform to fit our needs. Every consultant we worked with was highly skilled, proactive, and genuinely invested in our success. Archilog's expertise made the implementation smooth, on schedule, and delivered real operational improvements. I wholeheartedly recommend Archilog to any company looking for a dependable, adaptable partner for CargoWise projects.
  • We are very satisfied with our partnership with Archilog and the support they provide on a daily basis. They accompany us closely in addressing our operational challenges and, thanks to their strong analytical skills, they help us continuously improve our practices. Archilog has played a key role as both an advisor and a trainer, enabling us to reach a higher level of efficiency. Their proactive approach has fostered better collaboration between our customs, operations, and accounting departments. Thanks to their insightful guidance, we have saved time, achieved greater productivity, and improved the overall quality of our services.
  • Archilog has been a great support for us. Their teams are efficient, responsive, and a pleasure to work with. Chrystelle is friendly, professional, and an excellent teacher, making collaboration enjoyable. The same goes for the rest of her team.
  • We are very happy with their support and frankly could not have done this without their training and guidance, especially since we were under time pressure and what we liked the most is that they come from our industry and actually understand an issue when we discuss it with them.
  • Very professional and pragmatic approach by the Archilog team, which enabled us to implement the system in a very short time frame of less than 2 months (approx 40 users across 2 locations). Highly recommend Archilog as CargoWise service partner.
  • Good support from Archilog and Chrystelle as our Trusted Partner. They were able to adapt to our short-term needs, which I really appreciated.
  • The support provided by Archilog through the support sessions was very beneficial. The format of the sessions, as well as the topics we covered, were perfectly suited to our needs. It allowed us to improve our CW skills. I would like to highlight the quality and professionalism of the Archilog team. They were very attentive and were able to respond to all our requests.
  • Archilog consultants have been providing us with the expertise and advice that have allowed us to save substantial time on the road to implementing CW1. We fully rely on them to ensure a flawless set-up of the solution.