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Hotline
CargoWise

CargoWise Hotline

Our hotline offers dedicated assistance to CargoWise users.
Our 11 CCP (CargoWise Certified Professionals) consultants will help you resolve technical issues, optimise system use and ensure smooth operation.
This service provides personalised support aimed at maximizing the efficiency and reliability of your tool.

  • Answer delay: 24 hours - if special procedures do not allow a response within 24 hours, we will inform you of the delay.
  • Minimum time spent on each answer: 20 minutes - our responses come with explanations allowing our customers to progress in their use of CargoWise.
  • Subscription period: the "Cargowise Hotline" subscription is for one year, within a limit of 22 working hours. 
    After each request, we inform you of the remaining hours on your package.

CARGOWISE HOTLINE PACKAGE INCLUDES:

CargoWise Configuration Support Services

  • Help with registration parameters ,
  • Assistance for setting up user rights,
  • Functional assistance on the everyday use of CargoWise,
  • Creation of a new report,
  • Creation of a new document,
  • Creation of a new Workflow.

After-sales Support Services

  • Modification of an existing report/document created by Archilog
  • Modification of existing Workflow settings created by Archilog

Outside Hotline Package: Maintenance of interfaces not implemented by Archilog

 

Contact us 

Some Testimonies

  • We partnered with Archilog to roll out CargoWise after switching from our previous integrator, and we couldn’t be happier with the decision. From day one, their team showed impressive flexibility, quickly grasping our unique workflows and tailoring the platform to fit our needs. Every consultant we worked with was highly skilled, proactive, and genuinely invested in our success. Archilog's expertise made the implementation smooth, on schedule, and delivered real operational improvements. I wholeheartedly recommend Archilog to any company looking for a dependable, adaptable partner for CargoWise projects.
  • We are very satisfied with our partnership with Archilog and the support they provide on a daily basis. They accompany us closely in addressing our operational challenges and, thanks to their strong analytical skills, they help us continuously improve our practices. Archilog has played a key role as both an advisor and a trainer, enabling us to reach a higher level of efficiency. Their proactive approach has fostered better collaboration between our customs, operations, and accounting departments. Thanks to their insightful guidance, we have saved time, achieved greater productivity, and improved the overall quality of our services.
  • Archilog has been a great support for us. Their teams are efficient, responsive, and a pleasure to work with. Chrystelle is friendly, professional, and an excellent teacher, making collaboration enjoyable. The same goes for the rest of her team.
  • We are very happy with their support and frankly could not have done this without their training and guidance, especially since we were under time pressure and what we liked the most is that they come from our industry and actually understand an issue when we discuss it with them.
  • Very professional and pragmatic approach by the Archilog team, which enabled us to implement the system in a very short time frame of less than 2 months (approx 40 users across 2 locations). Highly recommend Archilog as CargoWise service partner.
  • Good support from Archilog and Chrystelle as our Trusted Partner. They were able to adapt to our short-term needs, which I really appreciated.
  • The support provided by Archilog through the support sessions was very beneficial. The format of the sessions, as well as the topics we covered, were perfectly suited to our needs. It allowed us to improve our CW skills. I would like to highlight the quality and professionalism of the Archilog team. They were very attentive and were able to respond to all our requests.
  • Archilog consultants have been providing us with the expertise and advice that have allowed us to save substantial time on the road to implementing CW1. We fully rely on them to ensure a flawless set-up of the solution.